FAQ – for Referrers (Existing TELUS customers)



Who can I refer?

You can refer friends or family who are currently not TELUS customers. Referrals are also valid if referrer and referee are on the same account. Connected accessories, including smart watch and tablet are excluded. TELUS team members, contractors, sales representatives acting on TELUS's behalf, and associates at retail locations who receive special pricing are excluded from this Program.


Can I refer someone who wants to bring their own device to TELUS?

Yes. The person you refer must activate a monthly (postpaid) plan, and can either buy a phone from TELUS or bring their own device. Either way; you will both get a bill credit for a successful referral. Bill credit value may vary by province


How do I make a referral?

To make a referral, sign in to your TELUS My Account.


How many friends can I refer?

There is no limit to the number of referrals you can send to your friends and family. However, you will receive referral credits for a maximum of 6 successful referrals per calendar year.


What does my friend or family member need to do to claim the referral offer?

1. Claim their referral offer (by entering their name and email address into the referral program claim offer form) before they activate their service with TELUS.

2. Buy a phone or SIM card and activate on a monthly (postpaid) plan.

3. After activation, your friend or family member needs to return to the referral site and log in to their My TELUS account.


If my friend or family member is already a TELUS customer, but I told him/her to renew their contract, can I still get a referral credit?

In order to qualify for a referral credit, your friend/family member must be a new TELUS customer who activated after they were sent the referral.


How do I qualify for a referral reward?

You must be a current TELUS Mobility customer with a consumer postpaid account in good standing.


How long does it take for the referral bill credit to be applied to my account?

The referral bill credits will be applied 3 to 4 weeks after your friend or family member activates their service with TELUS and completes the referral steps.


Will you give out my friend's or family member’s contact information?

TELUS will not give out your friend or family member’s information. View our Privacy Policy by clicking here.


FAQ – for Referees (Non-TELUS customers)


How do I claim the referral?

1. Claim the referral offer (by entering your name and email address into the referral program) before you activate your service with TELUS.

2. Buy a phone or SIM card and activate on a monthly (postpaid) plan.

3. After activation, you need to return to the referral site and log in to your My TELUS account. You can find the link to complete your referral in the confirmation email you received after claiming your offer.

Redeem your referral offer in 1 of 2 ways: 
For customers activating a new account with TELUS Mobility: 
  1. Activate a new smartphone with TELUS online or in-store and follow the steps below within 30 days of receiving this email
  2. Visit telus.com/mytelus to set up a My TELUS account
  3. Revisit this email and select Complete my referral below, to redeem your referral offer 
Or

For customers adding a new mobility subscription to an existing TELUS account: 
  1. Activate a new smartphone on a new line with TELUS either online or in-store and follow the steps below within 30 days of receiving this email
  2. Visit telus.com/mytelus and set up a My TELUS account
  3. Link your My TELUS account to the primary account number by selecting Link an account from the My TELUS menu options
  4. The primary account holder will receive a confirmation email with steps to complete the account link
  5. Once accounts are linked, revisit this email and select Complete my referral to redeem your referral offer

How long are referrals valid for?

Once you receive your referral, you will have 15 days to claim your offer (by entering your name and email address into the referral program claim offer form). After you have claimed your referral offer, you have 30 days to: (1) buy a phone or SIM card and activate on a postpaid plan; and (2) return to the referral site and log in to your MY TELUS account to complete your referral.


If I was referred by more than one person, can I get more than one credit?

No. You can only claim one referral offer..


FAQ – for both Referrers and Referees


How can I see if I have received my referral bill credit?

We will send you an email after your referral has been approved and you have earned a reward as a result of the referral. Your referral credits will show up on your bill within 3 to 4 weeks of receiving this email.


Can prepaid customers participate in the referral program?

No. You must be a TELUS postpaid customer to participate and your friend/family member must activate a TELUS postpaid account.


Are corporate or business accounts eligible for the referral credit?

No. You and your friend/family member must be on a consumer account to participate.