FAQ – for Referrers (Existing TELUS customers)


Who can I refer?

You can refer friends or family who are currently not TELUS customers. You can also use this program to add a person on your existing TELUS account. TELUS team members, contractors and sales representatives acting on TELUS' behalf are excluded from this Program.
 

Can I refer someone who wants to bring their own device to TELUS?

Yes. The person you refer can either buy a phone from TELUS or bring their own device, either way; you will both get a $50 bill credit for a successful referral.
 

How do I make a referral?

To make a referral, sign in to your TELUS My Account.
 

How many friends can I refer?

There is no limit to the number of referrals you can send to your friends. However, you are limited to a maximum of $300 in credit per calendar year.
 

What does my friend need to do to claim the referral offer?

  1. Claim their referral offer (by entering their name and email address into the referral program claim offer form) before they activate their service with TELUS.
  2. Buy a phone or SIM card and activate on a monthly (postpaid) plan.
  3. After activation, your friend needs to return to the referral site and provide their new TELUS phone number.
     

If my friend is already a TELUS customer, but I told him/her to renew their contract, can I still get a referral credit?

In order to qualify for a referral credit, your friend must be a new TELUS customer who activated after they were sent the referral.
 

How do I qualify for a referral reward?

You must be a current TELUS Mobility customer with a consumer postpaid account who is in good standing.
 

How long does it take for the referral bill credit to be applied to my account?

The referral bill credits will be applied in 3-4 weeks after your friend activates their service with TELUS.
 

Will you give out my friend's contact information?

TELUS will not give out your friend's information. View our Privacy Policy by clicking here.

 
 

FAQ – for Referees (Non-TELUS customers)


How do I claim the referral?

  1. Claim the referral offer (by entering your name and email address into the referral program) before you activate your service with TELUS.
  2. Buy a phone or SIM card and activate on a monthly (postpaid) plan.
  3. After activation, you need to return to the referral site to provide your new TELUS phone number (You can find the link to enter your TELUS phone number in the confirmation email you received after claiming your offer).
     

How long are referrals valid for?

Once you receive your referral, you will have 15 days to claim your offer (by entering your name and email address into the referral program claim offer form). After you have claimed your referral offer, you have 30 days to: (1) buy a phone or SIM card and activate on a postpaid plan; and (2) return to the referral site and provide your new TELUS phone number.
 

If I was referred by more than one person, can I get more than one credit?

No. You can only claim one referral offer.

 
 
 

FAQ – for both Referrers and Referees


How can I see if I have received my referral bill credit?

We will send you an email after your referral has been approved and you have earned a reward as a result of the referral. Your referral credits will show up on your bill within 3 to 4 weeks of receiving this email.
 

Can prepaid customers participate in the referral program?

No. You must be a TELUS postpaid customer to participate and your friend must activate a TELUS postpaid account.
 

Are corporate or business accounts eligible for the referral credit?

No.  You and your friend must be on a consumer account to participate. 

Follow TELUS Communications Inc.:    Twitter  Facebook
*Promotional Offer: From July 1, 2017 – December 31, 2017, referees who activate a phone with TELUS Mobility will receive a bonus $25 credit, in addition to the regular $25 credit for a total of $50 in credits for a successful referral. The person who referred them will also receive a bonus $25 credit, in addition to the regular $25 credit for a total of $50 in credits. Subject to terms & conditions. TELUS Mobility reserves the right to modify, extend or cancel offer at any time.