TELUS Refer-a-Friend Program Terms and Conditions



Here's how it works:



Referrer:

  1. All TELUS customers will need to log in with their My TELUS credentials to access the referral platform.
  2. In the referral platform, an existing customer can send a referral through email, SMS, Twitter, Facebook page post, or Facebook message.
  3. Once the referral is sent, the friend/family member will be sent an email prompting them to sign up to the referral platform.
  4. If your friend/family member activates a new in-market mobility postpaid consumer account, you will receive a one-time bill credit. Bill credits will vary by province. You can refer an unlimited number of people, but will only receive bill credits for a maximum of 6 successful referrals per calendar year. Bill credits are applied within 3-4 weeks of process completion and will appear on you and your friend/family member’s next bill.

Referee:

  1. Once referral is received, the friend/family member has 15 days to sign up to the referral platform.
  2. The friend/family member must join TELUS on a new in-market mobility postpaid consumer plan. This program is only available for new TELUS mobility customers.
  3. After activation, the friend/family member will need to log in to My TELUS to verify their account. They can do this by clicking the link in the email they received after claiming their offer, and logging in to My TELUS. They must complete this step within 30 days of initial registration.
  4. Bill credits are applied within 3-4 weeks of process completion and will appear on you and your friend/family member’s next bill.

Redeem your referral offer in 1 of 2 ways:

For customers activating a new account with TELUS Mobility: 
  1. Activate a new smartphone with TELUS online or in-store and follow the steps below within 30 days of receiving this email
  2. Visit telus.com/mytelus to set up a My TELUS account
  3. Revisit this email and select Complete my referral below, to redeem your referral offer 
Or

For customers adding a new mobility subscription to an existing TELUS account:
  1. Activate a new smartphone on a new line with TELUS either online or in-store and follow the steps below within 30 days of receiving this email
  2. Visit telus.com/mytelus and set up a My TELUS account
  3. Link your My TELUS account to the primary account number by selecting Link an account from the My TELUS menu options
  4. The primary account holder will receive a confirmation email with steps to complete the account link
  5. Once accounts are linked, revisit this email and select Complete my referral to redeem your referral offer

Terms and conditions:

  • To make a referral as part of the Program, you must have a current consumer TELUS Mobility account.
  • Referrals are valid if Referrer and Referee are on the same account. Tablet plans  and connected accessories (including smart watches, Drive+, etc.) are excluded.
  • TELUS team members, contractors, sales representatives acting on TELUS's behalf and associates at retail locations who receive special pricing are excluded from this Program.
  • You and your referrals have to accept the Program Terms to participate in the Program.
  • To be eligible for the referral credit, you must (i) explain the Program to your referrals and obtain consent from each referral to use their personal information for the purpose of sending them the referral and (ii) abide by these Program Terms. Referrals must provide consent to use of their personal information in order to participate in the Program.
  • Both you and your referrals must have either a mobility postpaid consumer account – the program is not available to prepaid customers. Please note, business and corporate accounts are also not eligible for this credit.
  • To be eligible for the referral credit, both of you must have active service with TELUS and be in good standing when the credits are applied.
  • The referral credit is not available for referring existing customers (the referral must be a new TELUS Mobile customer). 
  • There is no limit to the number of referral offers you can send to your friends. However, you will receive credit for a maximum of 6 successful referrals per calendar year.
  • The referral credit is not applicable to TELUS team members, contractors, sales representatives acting on TELUS's behalf and associates at retail locations who receive special pricing.
  • Referrals are allowed on the same BAN.  If you add a friend or family member to your account, both bill credits will be applied to your account.
  • When referring subscribers, you must meet the referral program terms and conditions, and send and acknowledge the referral, before activating the line. Referral credits will not be awarded for past activations where the new line was not referred as per referral program terms.
  • Referees cannot accept more than one referral offer as part of this Program. If a Referee receives multiple offers, a credit will be applied to the account of the current TELUS customer whose referral the Referee accepted through the Program.
  • TELUS assumes no responsibility for lost, delayed, damaged or misdirected referrals or communications or for any failure of the website, for any problems or technical malfunction of any computer online systems, servers, access providers, computer equipment, software, failure of any e-mail or referral to be received by TELUS on account of technical problems or traffic congestion on the Internet or at any website, or any combination thereof including any injury or damage to a your (or any other person's) computer related to or resulting from this program. TELUS reserves the right, at its sole discretion, to change, cancel or suspend this program should a virus, bug or other cause beyond the reasonable control of TELUS, corrupt the security or proper administration of the program or for any other reason. Referrals are subject to verification and will be declared invalid if they are illegible, unintelligible, falsified, altered or tampered with or unlawful in any way. Referrals submitted by unauthorized means will be disqualified. In the event that it has been determined that a referral has been made in a manner not sanctioned by these terms, you and all of you referrals will be disqualified from this program and any referral credits that have been awarded will be deducted. You agree to abide by the terms of this program and the decisions of the TELUS team, which are final. This program is subject to all applicable laws and regulations.
  • TELUS may end the Program or change any of the terms at any time, without notice and without obligation to award any referral credits.

Privacy

All information collected by the referral form will be used for the purposes of the referral program only. Your privacy is important to TELUS. We have a long-standing policy of protecting the privacy of our customers in all of our business operations. Please visit telusmobility.com/privacy for more information on the principles that govern the collection, use and disclosure of personal information. These principles reflect our continuing commitment to protecting our customers' privacy.


FAQ – for Referrers (Existing TELUS customers)



Who can I refer?

You can refer friends or family who are currently not TELUS customers. Referrals are also valid if referrer and referee are on the same account. Connected accessories, including smart watch and tablet are excluded. TELUS team members, contractors, sales representatives acting on TELUS's behalf, and associates at retail locations who receive special pricing are excluded from this Program.


Can I refer someone who wants to bring their own device to TELUS?

Yes. The person you refer must activate a monthly (postpaid) plan, and can either buy a phone from TELUS or bring their own device. Either way; you will both get a bill credit for a successful referral. Bill credit value may vary by province


How do I make a referral?

To make a referral, sign in to your TELUS My Account.


How many friends can I refer?

There is no limit to the number of referrals you can send to your friends and family. However, you will receive referral credits for a maximum of 6 successful referrals per calendar year.


What does my friend or family member need to do to claim the referral offer?

1. Claim their referral offer (by entering their name and email address into the referral program claim offer form) before they activate their service with TELUS.

2. Buy a phone or SIM card and activate on a monthly (postpaid) plan.

3. After activation, your friend or family member needs to return to the referral site and log in to their My TELUS account.


If my friend or family member is already a TELUS customer, but I told him/her to renew their contract, can I still get a referral credit?

In order to qualify for a referral credit, your friend/family member must be a new TELUS customer who activated after they were sent the referral.


How do I qualify for a referral reward?

You must be a current TELUS Mobility customer with a consumer postpaid account in good standing.


How long does it take for the referral bill credit to be applied to my account?

The referral bill credits will be applied 3 to 4 weeks after your friend or family member activates their service with TELUS and completes the referral steps.


Will you give out my friend's or family member’s contact information?

TELUS will not give out your friend or family member’s information. View our Privacy Policy by clicking here.


FAQ – for Referees (Non-TELUS customers)


How do I claim the referral?

1. Claim the referral offer (by entering your name and email address into the referral program) before you activate your service with TELUS.

2. Buy a phone or SIM card and activate on a monthly (postpaid) plan.

3. After activation, you need to return to the referral site and log in to your My TELUS account. You can find the link to complete your referral in the confirmation email you received after claiming your offer.

Redeem your referral offer in 1 of 2 ways: 
For customers activating a new account with TELUS Mobility: 
  1. Activate a new smartphone with TELUS online or in-store and follow the steps below within 30 days of receiving this email
  2. Visit telus.com/mytelus to set up a My TELUS account
  3. Revisit this email and select Complete my referral below, to redeem your referral offer 
Or

For customers adding a new mobility subscription to an existing TELUS account: 
  1. Activate a new smartphone on a new line with TELUS either online or in-store and follow the steps below within 30 days of receiving this email
  2. Visit telus.com/mytelus and set up a My TELUS account
  3. Link your My TELUS account to the primary account number by selecting Link an account from the My TELUS menu options
  4. The primary account holder will receive a confirmation email with steps to complete the account link
  5. Once accounts are linked, revisit this email and select Complete my referral to redeem your referral offer

How long are referrals valid for?

Once you receive your referral, you will have 15 days to claim your offer (by entering your name and email address into the referral program claim offer form). After you have claimed your referral offer, you have 30 days to: (1) buy a phone or SIM card and activate on a postpaid plan; and (2) return to the referral site and log in to your MY TELUS account to complete your referral.


If I was referred by more than one person, can I get more than one credit?

No. You can only claim one referral offer..


FAQ – for both Referrers and Referees


How can I see if I have received my referral bill credit?

We will send you an email after your referral has been approved and you have earned a reward as a result of the referral. Your referral credits will show up on your bill within 3 to 4 weeks of receiving this email.


Can prepaid customers participate in the referral program?

No. You must be a TELUS postpaid customer to participate and your friend/family member must activate a TELUS postpaid account.


Are corporate or business accounts eligible for the referral credit?

No. You and your friend/family member must be on a consumer account to participate.